Refund & Cancellation Policy

01 Overview

At ApnaHelper, we understand that plans change. This policy outlines the terms under which you can cancel a booking, reschedule a service, or request a refund.

02 Cancellation Policy

You may cancel a booking by calling or WhatsApp-ing us at +91-9557002686.

Cancellation timelines:

• Cancellation 24+ hours before the scheduled service: No charge. Full refund if any advance payment was made.
• Cancellation between 4–24 hours before the scheduled service: A cancellation fee may apply to cover partial costs already incurred (such as travel or preparation). We will communicate this clearly.
• Cancellation less than 4 hours before the scheduled service or no-show: A cancellation fee may apply. The exact amount will depend on the service type and circumstances.

We will always communicate any applicable charges before confirming a cancellation.

03 Rescheduling

We understand that schedules change. You can reschedule your booking by contacting us at least 4 hours before the scheduled service time.

• Rescheduling with 4+ hours notice: No charge
• Rescheduling with less than 4 hours notice: Subject to availability; a rescheduling fee may apply in some cases

We will do our best to accommodate your preferred new time, subject to availability.

04 Refund Policy

ApnaHelper currently operates on a pay-after-service model for most bookings — meaning you pay only after the service is completed to your satisfaction.

In cases where an advance payment has been made:

• If you cancel with sufficient notice (24+ hours), a full refund will be processed
• Refunds will be returned via the same payment method used within 5–7 business days
• If the service was not delivered due to our fault (e.g., our team did not show up), a full refund will be issued

05 Non-Refundable Situations

Refunds will not be issued in the following situations:

• The service was completed as agreed and you are dissatisfied with results that were outside the agreed scope
• You were unavailable at the service location at the agreed time without prior notice
• Cancellation was made less than 4 hours before the scheduled service (cancellation fee applies)
• Damage claims reported more than 24 hours after service completion

06 Damage Claims

If you believe our team has caused damage to your property during a service visit, please:

• Report it to us within 24 hours of the service completion
• Provide photographs and a description of the damage
• Contact us at hello@apnahelper.site or +91-9557002686

We will investigate all damage claims fairly and respond within 48 hours. Valid claims will be addressed appropriately. Claims reported after 24 hours may not be considered.

07 How to Request a Refund or Cancellation

To cancel a booking or request a refund, please contact us through any of the following:

• Phone: +91-9557002686 (call or WhatsApp)
• Email: hello@apnahelper.site

Please have your booking details ready (name, service type, date, and location) when you contact us. We will confirm the cancellation or refund request and provide a timeline for resolution.

08 Contact Us

For any questions about this policy, please reach out:

• Email: hello@apnahelper.site
• Phone / WhatsApp: +91-9557002686
• Address: 703/A, Landsend Bldg., Lokhandwala Complex, Andheri (W), Mumbai, Maharashtra 400053
• Working Hours: Monday to Sunday, 8:00 AM – 8:00 PM